We will guarantee a full money-back refund within 14 days of purchase provided that the jewellery is returned in its original condition. Upon receipt of the returned item, the card used for the purchase will be credited with the cost of the goods minus the delivery charges.
You are entitled to return an ordered item within 14 days of the date of delivery as long as the item is in its original condition.
We will also gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Alterations and resizing are subject to an additional charge. Resizing is charged at £10 for Sterling Silver or 18 Carat Gold items and £15 for 18ct Yellow or Rose Gold items.
To return an item you must have a Return Authorisation Number (RAN), which can be obtained by emailing us at firstname.lastname@example.org or calling +44 (0) 203 176 1234 within 14 days of receiving your order, stating your order number, product description and reason for return.
We request that any item(s) being returned from within the UK are returned in its original ASSYA packaging within 7 days of issuing your RAN. Please pack the item carefully and state the RAN clearly on the external packaging. We recommend that you use a recorded delivery service (e.g. Royal Mail Special Delivery) for your own protection.
You are not able to return items which have been worn.
We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Bespoke items - items that we do not currently carry in stock - and Special Orders cannot be exchanged or returned under any circumstance. To return an item, please send it back to the following address:
- ASSYA LONDON
- Returns Department
- Grand Union Studios 5.04
- 332 Ladbroke Grove
- London W10 5AD
- United Kingdom
We cannot accept responsability for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at the manager’s discretion.
Please note that ASSYA cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU. If you have any questions on returns or exchanges, please call us on +44 (0) 203 176 1234 or send us an email at email@example.com.