+44(0) 203 176 1234

Terms and Conditions of Sale

GENERAL

This website is owned and operated by Tessa Ltd, trading as ASSYA. The company is registered under the Registrar of Companies in England and Wales under Company Number 5461441, VAT Number 859197076.

If you have questions relating to our terms and conditions, you may contact us by e-mail at info@assyalondon.com or call us on +44(0) 203 176 1234.

Your use of this Site is governed by the following terms of use (“Terms”). By using this Site, you agree to comply with, and be bound by, these Terms. Tessa Ltd (“ASSYA”) may, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed. Please review it occasionally to remain informed. If you do not agree with all of these Terms, and any changes to the Terms, please stop using this Site.

OWNERSHIP OF RIGHTS

Ownership of all rights, including copyright, relating to this website is vested with ASSYA and Tessa Ltd. All materials on this Site are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by ASSYA and Tessa Ltd. Such materials include, but are not limited to, the photographs, images, illustrations, and text. Use of this website or its contents, including copying or storing it or them wholly or in part, other than for your own personal, non-commercial use, is prohibited without the permission of ASSYA and/or Tessa Ltd. You may not modify, distribute or re-post something on this website for any purpose. All rights are reserved, worldwide.

PRICES

Prices Orders are subject to acceptance by the Company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. All orders will be charged in Pound Sterling.

If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using a currency converter.

VAT FREE SALES

Non-EU orders are exclusive of VAT (at 20.0%).

At the checkout stage, when a non EC delivery address is given the VAT element will automatically be deducted.

Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.

QUALITY

Every item on the Site has been made to the highest standard of quality. Please note that some items are hand made from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.

PHOTOGRAPHY

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

DELIVERY

We aim to deliver all orders within 3 to 5 working days maximum, unless we have contacted you and agreed alternative terms.

Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time (this can take from 2 to 8 weeks if it has to be re-ordered and made especially for you).

We are not liable for damage incurred to goods in transit or for non-delivery.

You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

DELIVERY CHARGES

UK deliveries: All Goods will be sent by Royal Mail Special Delivery at a cost of £7.50. You will need to be present to sign for the goods so please bear this in mind when giving your delivery address (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot.

We also offer a same day courier delivery service to all London postal codes for a fixed charge of £20.00. To benefit from this service, orders must be received and payment cleared by 2pm for London Same Day delivery.

For orders over £500 delivery is free of charge within the UK.

Overseas deliveries: The European and International delivery options become available once you select a non-UK country as part of the delivery address. Please allow 3-5 working days for European and International Courier Deliveries.

Non-EU orders are exclusive of VAT. VAT (20%) is removed from your order at checkout.

Again, parcels will need to be signed for in person so please ensure the delivery address is an address where you can be sure there will be someone to accept delivery (at home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

Summary of Delivery Charges Received £
UK Special Delivery 3-5 Working Days £7.50
London Same Day Delivery Next Day (excl. Sat) £20.00
Europe Registered Delivery 3-7 Working Days £12.00
Europe Courier Delivery 3-5 Working Days £25.00
International Courier Delivery 3-5 Working Days £35.00

CUSTOMER SERVICE

To check on the status of an order or to verify shipment, please contact us by email at info@assyalondon.com.

You can also contact us by telephone on +44 (0) 203 176 1234. A Customer Service representative will be on hand to assist you from 10am to 6pm Monday to Friday.

RETURNS AND EXCHANGES

For delivered items purchased online you are entitled to return an ordered item within 7 days of date of delivery as long as the items are in their original condition. We will guarantee a full money-back refund within 30 days of purchase.

We will also gladly make any alterations to your purchase, repair or resize an item if it does not fit properly.

Exchanges are possible only if the item is available. Please note that ASSYA cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU.

Once the item to be exchanged is received in the correct condition, the exchanged item will only then be dispatched.

To return an item you must have a Return Authorisation Number (RAN), which can be obtained by emailing us at info@assyalondon.com within 7 days of receiving your order, stating your order number and reason for return.

We request that any item(s) being returned from within the UK are returned in its original ASSYA packaging within 7 days of issuing your RAN. Please pack the item carefully and state the RAN clearly on the external packaging. We recommend that you use a recorded delivery service (e.g. Royal Mail Special Delivery) for your own protection. You are not able to return items which have been worn or have had the security tag removed.

To return an item, please send it back to the following address:

  • ASSYA
  • Returns Department
  • Grand Union Studios 5.04
  • 332 Ladbroke Grove
  • London W10 5AD
  • United Kingdom

We cannot accept responsibility for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at the manager’s discretion.

Refunds will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit card.

This returns policy does not affect your statutory rights.

If you have any questions on returns or exchanges, please call us on +44 (0) 203 176 1234 or send us an email to info@assyalondon.com

CANCELLATION POLICY

We reserve the right to cancel the contract between you and us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • One or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

CLAIMS

Claims can only be made through the ASSYA customer service department by e-mail: info@assyalondon.com. Any claims made before prior communication with the ASSYA customer service department will not be considered.

All goods must be counted upon receipt. Any shortage must be indicated on the delivery note at the time of delivery.

All goods must be checked at the time of delivery. Any damage must be indicated on the delivery note at the time of delivery. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by e-mail to info@assyalondon.com within 48hrs of the delivery.

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be give for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by ASSYA.

COMPLAINTS

If you find that you are not satisfied with any product or service please feel free to contact our customer service department at info@assyalondon.com. You will receive a written response within 7 working days. We will endeavour to resolve any complaint within a further 14 working days.

PRIVACY POLICY STATEMENT

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the European legislation and GBDe Recommendations issued in September 2001).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. ASSYA only collects information when you volunteer it when registering your details for online payment – you also have the option to refuse any future marketing emails from us.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Delivery Address
  • Phone Number
  • E-mail Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at info@assyalondon.com. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. ASSYA will neither sell your personal data to third parties nor market it elsewhere. The employees of ASSYA are duty-bound to respect the confidentiality of your data and abide by the UK’s Jewellery Retail Codes of Conduct.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at info@assyalondon.com.

Automatically recorded information (non-personal data)

When you access the ASSYA website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to third parties.

LIABILITY

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

Events Beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. These terms and conditions do not affect your statutory rights in any way.

GUARANTEE

All ASSYA products are guaranteed for 1 year from the day of purchase. We will repair free of charge any goods that are damaged within this period, only if damage occurs under normal conditions of wear. We strongly recommend not to wear any of your ASSYA gold plated jewellery under the shower or while swimming as we cannot be responsible for wear under these conditions.

We cannot be responsible for any damage due to negligence. Other goods will be repaired and charged on a case by case basis.